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About Us

About Us

Bhutan Trekker serve as a separate trek and trekking product under Wild Mountain Adventure, a full service adventure tour company in Bhutan. Our huge commitment, knowledge and shouldered responsibility, our aim and vision is to provide unique experience through exceeding our client’s expectations and requirements in the service we provide and further step towards in achieving excellent customer care.

Being passionate trekker ourselves, we recognize the expectation of our value trekker’s. We provide great flexibilities in meeting individual and group visitor’s need and interest. We pay attention to the fundamental aspects and small detail of planning a trekking trip and ensure that our effort adds up to a refreshing adventure away from their home and regular routines.

 

Why Us

We share with our guests a passion for travel and adventure and take pleasure in rediscovering Bhutan with every individual visitor who embarks on a journey with us. We play the role of a host and guide introducing you and familiarizing you to Bhutan’s charms. By combining our extensive local knowledge and high standards of service, we give our guests an unforgettable experience and lasting memories. We take great care to ensure that our tours are best value for money in the business. Our friendly and approachable teams with their extensive local knowledge and information reach to lift your expectation out of the ordinary to satisfy every needs and interest. We have got well trained and educated staffs like – highly knowledgeable guides, well experiences trekking cooks and staffs, equipped porters and trekking gears of high qualities to ensure that our effort adds up to a refreshing adventure away from their home and daily routines. Our high-level service and hospitality ensures our happy travelers to further come back through us year after when planning to visit again.

 

Quality Service

Bhutan Trekker does really offer the ultimate adventure experience in quality and service inclusion so to make your journey a heart-warming and rewarding. We focus on the core activities and not dilute them, thereby, to ensure that we stand out of the crowd to maintain a responsive and flexible approach in providing quality service to our dear customers who venture with us. It is worth of mention that we have achieved satisfaction from every individual visitor because we have work together close and in open relationship to generate trust and confidence with all related network to create and deliver the best service quality which comprises of various factor like – accommodation, meals, transportations, tour, guide, safety measure and insurance policy of our staff.

 

Always with Local Delight

Our trek and trekking packages are designed to allow you to become more local and involve as possible with the local communities as you travel so that to make your trip more interesting. Whether you are staying overnight in a local farm house or going around through farm to farm visit, or you are here for trekking. Our tour packages always touch the community or other related activities of the local. We not only take you through the popular tourist sites but what is hidden between them, taking you out-of-the-way through local sights where guidebooks don’t know and where many tourist have missed and never have a chance to see. Our aim is that our travelers have a fully interactive experience and respect local culture and customs.

 

Health & Safety Concern

Once you are off to Bhutan, we look into the safety and health of our clients as personal by taking responsible steps to make use of our experience and skills gained for the benefits of our clients. To qualify this statement, we wish to stress that we are absolutely committed to provide every resource necessary to greatly-care for health and safety of our clients and our staff. We give much priority to health and safety by providing hygienic fresh food, first aid kid, and altitude sickness cure. We provide professional and well-trained staff and guide to ensure the safety and health of our clients.

 

Financial Protection

For your financial protection the company has been bond with jointly account with Tourism Council of Bhutan (TCB) and Bhutan National Bank Ltd (BNBL). Your tour payment will be routed through government’s account and it is not paid directly to Wild Mountain Adventure.  Your tour payment will go directly to the government account and it is all the way safe. It will remain with Tourism Council of Bhutan until your trip is completed. Only after completion of your tour the tour payment is transferred to Wild Mountain Adventure’s account after submission of your tour invoice. Your tour payment will go directly to the government account and it is all the way safe.

 

TERMS AND CONDITION

By signing up your Bhutan adventure trip with Wild Mountain Adventure, each participant agrees to the following terms and conditions.

  • Your Bhutan tour payment must be wire through bank. We will provide the detail of the bank once your Bhutan tour is fully conformed. Kindly keep in mind that other than routing your tour payment to Bhutan via bank transfer, we do not accept credit cards, visa card or other means of transaction. Your full payment should be made in advance along with your flight ticket payment (only if you want us to book your incoming & outgoing flights)
  • We are willing to cancel any trip prior to departure if it is in the best interest of the participant to do so. However, we is not responsible for any costs or expenses and will not refund any trip payment including air tickets after 45 days prior to arrival in Bhutan. We are also not liable for any other trip preparation once it is cancelled in the in interest of participants. Lost of trip duration and trip shortened due to unforeseen reason after arrival in Bhutan – no refund will be made.
  • We cannot control nor is responsible for unforeseen factors such as natural disaster or any other disaster that might affect the trip. It is essential and mandatory for you to hold adequate comprehensive travel insurance that covers all the activities you intended to undertake whilst on your trip including purchased to cover any missed flights, health and fitness problem that may affect your travel.
  • Accommodation we provide is in shared twin-bedrooms, with a supplementary charge for single occupancy. Children sharing the same rooms will be provided with rollaway bed with extra charges. Remember we cannot guarantee a particular hotel as required unless you give us a prior conformation of your tour. We will reserves the right to substitute hotels or accommodations with a similar category irrespective of locations.
  • The company has the right to refuse service to any individual clients who create personal conflicts and received complains for other guest. This policy can be enacted at any time during your stay in Bhutan. All the deposit and funds paid to Wild Mountain Adventure for the set trip will not be refunded at all.
  • We are not responsible for losses and additional expenses due to sickness, weather, strikes, war or other natural causes. Your baggage, money passport and other necessity items are at the owners risk entirely. Its owner’s responsibility to ensure their belongings especially your passports, route permits, cameras, wallets and purses are properly secured.
  • Participants must give free permission to use any images taken by them on their trip for promotional materials and website.
  • We have a duty to protect Bhutan from Drugs and Tobacco Products. To do this we need your help and corporation. Please do not carry tobacco goods that are over the limits. You are allowed to carry only 200 cigarettes, on payment of import duty of 200%. Import/export goods is strictly forbidden: Arms, ammunitions and explosives, all narcotics and drugs except medically prescribed drugs, Wildlife products, especially those of endangered species, Antiques and Imports of plants, soils etc. are subject to quarantine regulations. These items must be cleared on arrival. Visitors are advised to be cautious in purchasing old and use items, especially of religious or cultural significance, as such items may not be exported without a clearance certificate.